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Experiment 411: Transcending the customer call center experience.  

One of the most unpleasant tasks a present-day human can undertake is making the dreaded “phone call to customer service.” A typical experience might involve, oh, say Verizon Wireless and a customer representative named “Cyrus.”* After waiting on hold for the requisite 25 minutes — a length the company hopes will provoke you to abandon your […]

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Who deserves a state funeral? This guy.

This week, we mourn the passing of a great humanitarian and leader, one who brought the country together in perilous times and who gave selflessly to his profession. Carrying himself with humility and restraint, he led a ragtag team of soldiers to prominence in the face of great odds. (He was also a frequent guest […]

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Let’s get out the vote like it’s 1758!

Whereby we examine why some people don’t vote, and offer remedies for this situation, including one utilized by none other than the first president of the United States. While the cable news networks argue that the coming midterm elections are “the most crucial in our lifetime,” it’s still likely that a vast swath of registered […]

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Cheer up, it’s Monday!

Moving slow? Feeling snarky? Having trouble getting started? Now that it’s back to “la course de rat,” you may well be cursing what society has labeled the worst day of the week.  But here’s the good news: Monday is not the ungodly descent into Hades we’ve been conditioned to think. A recent survey revealed that […]

Plan an elaborate funeral. For yourself.

News conferences, state dinners, ribbon-cutting, photo ops…political leaders spend an inordinate amount of time stage-managing ceremonies intended to commemorate their successes. Small wonder, since they wouldn’t have ventured into the business of pressing flesh and begging for votes unless they were eager for attention.  Yet their day-to-day activities pale in comparison to how much effort […]